Thank you for visiting our website and/or using the utecture platform (utecture). We are committed to protecting your right to privacy. We comply with applicable privacy laws, including the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (Cth), when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

If you have any questions or concerns about this privacy policy, please contact us at info@utecture.com.

When does this policy apply

This privacy policy applies to personal information we collect from visitors to our website, from users of utecture and other persons with whom we deal directly.

Utecture users may collect personal information from individuals (e.g. their employees and customers) (User Data) and upload, store or process that information to or in utecture.

We only process User Data as authorised by our customers in our agreements with our customers that govern the processing of User Data. Unless required otherwise under applicable law, if we receive any request or enquiry relating to User Data, we will forward this request to our relevant customer.    

The remainder of this privacy policy does not apply to User Data.

Personal information collected

We collect personal information from you, including via our website, when you subscribe to or use utecture or through any contact with us (e.g. website contact form, telephone call or email).

The personal information that we collect may include the following:

name
email address
phone number

Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website or use utecture.

We automatically collect certain information when you visit, use or navigate the website or utecture. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website or utecture and other technical information.

How we use your personal information

We will use your personal information:

• to verify your identity
• to provide services to you
• to market our services to you, including contacting you electronically (e.g. by text or email for this purpose)
• to improve the services that we provide to you
• to bill you and to collect money that you owe us, including authorising and processing credit card transactions
• to respond to communications from you, including a complaint
• to conduct research and statistical analysis (on an anonymised basis)
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or applicable privacy laws.

We use Stripe to process credit and debit card transactions. We do not have access to your credit or debit card information. You can see further information about how Stripe processes your credit or debit card information in their privacy policy.

Disclosing your personal information

We may disclose your personal information to:

• another company within our group
• any business that supports our services, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website, utecture or other services
• other third parties (for anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by applicable privacy laws or another law (e.g. a law enforcement agency)
• any other person authorised by you.

If you use utecture, with your consent we may provide your contact information to third parties, e.g. suppliers of project materials, so that they can contact you in relation to your project. We will not provide those third parties with personal information about your customers.

A business that supports our services may be located outside New Zealand and Australia. This may mean your personal information is held and processed outside New Zealand and Australia.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Cookies and similar technologies

Like many businesses, we also collect information through cookies and similar technologies. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. The information we collect includes:

• Log and Usage Data
Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

• Device Data
We collect device data such as information about your computer, phone, tablet or other device you use to access the website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

• Location Data
We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you follow a link on our website or within utecture to another site or visit a page on our site with embedded content from another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

How can you review or correct data that we collect from you?

Subject to certain grounds for refusal set out in applicable privacy laws, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

To request access to, or correction of, your personal information, please contact us at info@utecture.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Subject to applicable law, we may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.